Customer Support Specialist

Benefits:401(k)401(k) matchingHealth insurancePaid time offCustomer Support Specialist – HealthTouch® System**Join Our Team at MCR Technologies**We’re looking for a dedicated and resourceful **Customer Support Specialist** to join our team supporting **HealthTouch®**, our Patient Nutrition Management System used in over 500 hospital diet offices across the U.S.HealthTouch® streamlines the food ordering and production process for patient meals, integrating seamlessly with hospital systems to ensure accurate and efficient service. It supports dietary restrictions, tracks trays, performs nutritional analysis, and maintains order history.What You’ll DoAs a Customer Support Specialist, you’ll be the frontline connection between our clients and our technology. Your responsibilities will include: On-site system installation and configuration On-site and remote training** for hospital staff via phone and web conferencing Comprehensive phone support** using remote access tools (web-based or VPN) Advanced hardware setup and troubleshooting****What We’re Looking For**The ideal candidate will bring: Strong **verbal and written communication skills** Ability to **work independently** and manage multiple tasks under pressure Proficiency in **Windows OS (including server)** and **Microsoft Office**, especially Outlook A professional, **neat and authoritative presence** for client-facing interactions Willingness to **travel approximately one week per month** Bonus: Experience with **hospital diet office procedures** or **HL7 language****About MCR Technologies**Since launching HealthTouch® in 1998, MCR Technologies has been committed to providing innovative solutions to the healthcare industry. We value long-term relationships, trust, and continuous growth. Many of our original clients are still with us today, helping shape HealthTouch® into the robust cloud-based solution it is now.Learn more about ushttps://Healthtouchlive.net