Customer Support Specialist

Company DescriptionNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookJob DescriptionYou'll be joining a fantastic international support team of 20 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing:Provide top-notch customer support to our diverse users by handling tickets & live chat. Address and resolve customer inquiries, issues, and requests promptly and efficiently. Assist users in navigating our platform, explaining features, and resolving technical questions. Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated. Propose a workaround for our customers to get the information they need when facing a bug with our platform. Assist with user onboarding and verification processes. QualificationsFluent in English (any other language would be welcome). Perfect written and verbal communication skills in English. Minimum 2 years’ experience as a successful customer support specialist. Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction. Strong problem-solving and analytical skills. Familiarity with working in a multicultural environment. Ability to multitask and work effectively under pressure and tight deadlines. Customer-centric & business-oriented mindset Team spirit, autonomous, able to adapt and learn Good use of IT tools, including Excel Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion