Customer Support Specialist

Company Description Sutherland specializes in key areas such as Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, which are critical success factors for enterprises. We collaborate with global iconic brands, offering a unique value proposition through market-leading technologies and business process excellence. Our Digital Engineering services drive rapid innovation and scalable business transformation. With 250 AI-based inventions, we pioneer new solutions and optimize business operations, all provided through a seamless “as-a-service” model. Role Description This is a full-time, on-site role for a Customer Support Specialist-English Project at Sutherland, located in Qesm Heliopolis. The Customer Support Specialist will handle day-to-day tasks involving customer support and technical support. They will interact with customers to ensure satisfaction, address queries, resolve issues, and provide technical assistance where needed. The role involves utilizing analytical skills to understand and solve customer problems efficiently. Qualifications \n Customer Support and Customer Satisfaction skillsTechnical Support and Analytical SkillsStrong Interpersonal SkillsExcellent communication skills in EnglishAbility to work effectively in a fast-paced, high-pressure environmentExperience in a similar role is a plusBachelor's degree or equivalent experience is preferred