Customer Support Specialist | Travel | Remote

Customer Support Specialist – Travel Industry (Remote)Location: Remote – USA BasedSchedule: Flexible | Part-Time or Full-Time OptionsAbout Us:We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.Position Overview:We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.Key Responsibilities:Respond to customer inquiries via email, phone, and chat in a timely and professional mannerProvide accurate information about travel bookings, itineraries, and policiesTroubleshoot common client issues and escalate complex matters as neededMaintain up-to-date knowledge of supplier systems, policies, and proceduresFollow up with clients to ensure satisfaction and support post-bookingLog all communications accurately using internal systemsMaintain high levels of professionalism and empathyPreferred Qualifications:Prior experience in customer service or the travel industry is a plus (but not required)Strong communication skills and ability to work independentlyComfortable using online tools, booking portals, and CRM systemsTech-savvy with a quiet, professional home workspacePassionate about helping others and delivering great serviceMust be 18+ and authorized to work in the United StatesWhat We Provide:Full training and ongoing mentorshipTravel agent certification (if desired)Access to travel discounts and perksSupportive online community and tools to help you succeed🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.