Job Description
Qualifications:Very good knowledge of spoken and written English, at least B2+ level.High school or bachelor's degree.Customer-oriented support and advice attitude to ensure customer satisfaction.Previous experience in customer support - nice to have, but not mandatory.Good MS Office skills.︀︎︌︍︈︁︍︆ ︂︆︄︅ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎Essential Duties and Responsibilities:The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.Processing Navigation Support and E-invoicing requests using client-specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.Handling incoming calls for customer servicing activities, providing extraordinary customer service.Password reset, end-to-end navigation on the booking tool to create a booking, replicating the client booking, and if required.Performing website troubleshooting support to customers.Benefits:2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in the Amadeus system.Monthly flexible benefits accessible through an online platform (Meal Tickets and other benefits).MedLife Subscription.Bonus for performance.Referral Scheme.7Card.Access to e-learning platform (online trainings from various business areas).
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