Customer Support Specialist with Malay and English

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.We are a certified Great Place to Work company.Job DescriptionYour responsibilitiesproviding excellent customer service (supporting Malaysian clients)building up positive relationships with customersresolving issues in a timely manner and ensure high levels of customer satisfactionproviding explanations in relation to customer complaints (both written and by phone)monitoring of the situation on financial marketsworking with the CRM system (verification and completing clients data)cooperating with external XTB branches and internal departmentsOur requirementsMalay language - native or proficiency level requiredEnglish language - able to write and communicate fluently responsibility and ability to multitask, prioritize and close tasks quicklystrong communication, interpersonal and negotiation skillsgood knowledge of MS Officeshift work (early morning shift)Optional:previous experience in a customer service roleknowledge of financial markets and XTB’s core businessexperience in doing translation from Malay to English and vice versaNice to haveWe offerfull-time employment agreementhybrid workquarterly bonusesmultisport card and private healthcare systemgreat learning opportunity in cooperation with multinational units of the companywork in an internationally known company with a well-recognized brandall the required tools and training required to be successfulpossibility of developing inside the company’s structuresBenefitsprivet medical caresharing the costs of professional training & coursesfruitsintegration eventsvideo games at workcoffee / tealeisure zone