Customer Team Member

Role overviewCustomer Team Member (18+) Whitestone12 hours p/wVarious shifts available including evenings and weekends. Fully flexible. We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Whitestone you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’Key Tasks/Responsibilities Customer Service:Greeting customers in a friendly and welcoming manner.Answering customer inquiries about products and services and assisting customers in finding the items they need.Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.Store Operations:Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.Adhering to all company policies and procedures and processes.Key Skills/KnowledgePrevious experience in a similar role and/or industry is preferredReliably follows instructions and procedures with excellent attention to detailSome understanding of legislative responsibilities of a retail environment and the skills to assist with adherenceAbility to contribute ideas for delivering exceptional customer service and driving the business forwardExperience of using a ‘Challenge 25’ policy desirableKeen and enthusiastic approach to working both in a team and independentlyPrevious cash handling experience is preferred but not essentialWhat's in it for you?Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlementsDevelop your skills and capability in a highly supportive and multi-diverse cultureOutstanding Training & DevelopmentGain hands-on experience in a high volume, fast paced convenience storeGenerous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)Proactive promotion of internal candidatesPaid BreaksFree Tea & CoffeeEarly access to your pay through ‘EarlyPay’24/7 access to your payslips and Rotas via HR/Payroll portalWellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeNEST pension schemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeExtra Holidays - Purchase SchemeCycle to work - Bicycle purchase schemeLong Service AwardsWe are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.2 billion.Please Download The Job Description For More Information.Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.DepartmentRetail SPAR jobs (inc Greggs/Subway) Customer Team MemberContract typePermanentHours12 hrs p/wSalaryUp to £12.25 p/hr (depending on age)BenefitsStaff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunitiesClosing date for applications25th October, 2025Share this jobLinkedinXFacebookEmail