Customer Tech Manager（Japan）

Responsibilities:● Technical Project Management- Plan, execute, and oversee technical projects to ensure timely and high-quality delivery.- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.- Identify and mitigate project risks while ensuring alignment with customer requirements.● Cross-functional Collaboration- Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions.- Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans.- Facilitate clear communication between internal teams and customers.● Continuous Improvement and Innovation- Gather feedback from customers and internal teams to refine technical processes and product offerings.- Stay updated on industry trends and emerging technologies to drive technical excellence.- Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness.● Customer Relationship and Support- Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries.- Gather and analyze client needs to support internal product improvement initiatives.-Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers.● Internal Team Collaboration- Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.- Coordinate internal resources for product delivery, implementation, and deployment.- Lead project review meetings to resolve bottlenecks and drive project progression.● Risk and Issue Management- Anticipate and identify project risks, developing mitigation plans to minimize impact.- Respond quickly to resolve issues arising during project execution.Qualifications:● Educational Background and Experience- Background in software and hardware RD, product management experience, or data analysis experience.- 3-5 years of experience in project management or technical project delivery, with client management experience preferred.● Skills and Competencies- Proficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall).- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds.- Familiarity with technical infrastructure, software development processes, or related technical domains.● Certifications and Language Requirements- PMP, CSM, or similar project management certifications preferred.- Fluency in English Japanese and Mandarin for business and technical communication.Preferred Background:● Excellent analytical and structured problem-solving skills.● Exceptional global communication and presentation skills to drive strategic thinking and provide direction to team efforts.● Proficiency in managing cross-functional and cross-regional partnerships.