Customer Technical Support Manager

Location: Tralee, Co. Kerry (Hybrid options available; remote in exceptional cases)Type: Full-timeAbout UsAt Athena Analytics, we believe that data, used with care, can transform education.Our flagship product, the Athena Tracker, uses machine learning to help schools understand each student’s unique potential — ensuring that no one is overlooked. We’re now trusted by over 400 schools across Ireland and beyond.We’re a small, passionate team building technology that makes a real difference in classrooms every day. If you care about education, data, and doing meaningful work that has tangible impact, you’ll fit right in.The OpportunityWe’re looking for an Account Manager to join our growing team in Tralee. In this role, you’ll build strong relationships with schools using our software and ensure they receive exceptional support.As part of a small, dynamic company where customer service is at the heart of what we do, you’ll have a genuine opportunity to make an impact — shaping how we support schools across Ireland and the UK.You’ll also take on Project Manager responsibilities for a new, smaller-scale project we’ve recently launched.(This role is based in our Tralee office, with the opportunity to work hybrid and remote in very exceptional cases.)What you'll doOnboard new schools and guide them through setup with the Athena Tracker.Respond to customer queries via chat, phone, and email.Investigate and resolve customer issues.Record all interactions with schools in our CRM system.Support other school-related and data tasks as needed.Contribute ideas for improving the customer experience — your input will matter!(Full training will be provided for all tasks.)What you'll bringExcellent attention to detail and organisational skills.A genuine interest in education and helping others succeed.Patience and empathy when working with customers.Confidence with Microsoft Excel fundamentals.Curiosity to understand problems and initiative to find solutions.Strong communication skills — comfortable presenting to groups of teachers.A collaborative attitude and the ability to work independently.A positive, proactive mindset with strong prioritisation skills.Bonus SkillsExperience in customer support, account management, or project coordination.Experience working with software or data-driven products.A background or qualification in technology, mathematics, or education.Familiarity with school administrative systems (in Ireland or abroad).Why you'll love working with usMeaningful work: Everything we do helps schools support students more effectively.Small team, big impact: Your ideas will be heard — and often implemented.Hybrid flexibility: Primarily office-based with flexibility for the right person.Career growth: Gain experience across customer success, data, and project management.Supportive culture: We’re collaborative, curious, and passionate about what we do.