Customs & Documentation Specialist – Bonded Zone

Role PurposeThe Customs & Documentation Specialist is responsible for handling all customs-related documentation, declarations, and coordination required for the movement of bonded goods within and outside the bonded zone. This role ensures full compliance with ZATCA regulations, accurate data submission, and timely clearance of shipments to support smooth inbound and outbound operations for the bonded fulfillment center.Key Responsibilities1. Customs Documentation & FilingPrepare, review, and process all customs documentation including commercial invoices, packing lists, HS codes, certificates of origin, and import/export declarations.Ensure all documents meet ZATCA and Saudi Customs standards for bonded operations.Submit clearance entries and follow up with customs brokers and freight forwarders for processing and release.Maintain accurate records of all bonded goods movements (inbound, outbound, returns, and transfers).Ensure segregation of bonded and non-bonded goods documentation.2. Regulatory ComplianceEnsure compliance with all ZATCA requirements, customs procedures, and bonded warehouse regulations.Verify the accuracy of tariff codes (HS codes) and product classification for duty and VAT purposes.Support customs audits, stock reconciliation, and duty deferment reports.Report discrepancies or potential compliance issues immediately to the Clearance Manager.3. Coordination & CommunicationCoordinate with ZATCA officials, customs brokers, and freight forwarders to ensure timely clearance of shipments.Liaise with internal teams — inbound logistics, bonded warehouse, and finance — for document validation and reconciliation.Track and update shipment clearance status in internal systems and communicate progress to stakeholders.4. Systems & Data ManagementAccurately enter and update customs information in systems such as FASAH, SABER, or Bayan.Maintain digital and physical filing systems for customs documents in accordance with company and ZATCA requirements.Support integration and automation initiatives between WMS/ERP and customs systems.5. Continuous ImprovementIdentify documentation process gaps or delays and recommend corrective actions.Stay up-to-date with ZATCA regulation updates, tariff changes, and customs system upgrades.Participate in training sessions related to customs and trade complianceEssential Skills & QualificationsEducation:Diploma or Bachelor’s degree in Logistics, Supply Chain, International Trade, or related fieldExperience:Minimum 2–3 years of experience in customs clearance or documentation within a bonded warehouse or logistics operation in Saudi ArabiaStrong familiarity with ZATCA processes, bonded zone requirements, and customs clearance systems (FASAH, SABER, Bayan)Experience working with e-commerce, fulfillment, or 3PL environments preferred  Skills & Competencies:Strong knowledge of Saudi customs documentation requirementsDetail-oriented with excellent data accuracy and organization skillsProficient in using WMS/ERP systems and customs clearance portalsStrong communication and coordination skills with external agenciesFluent in English; Arabic proficiency is a strong advantageAbility to handle multiple documentation tasks under tight timelinesReporting Lines / Departments Linked to the RoleReports to: Bonded Zone Clearance ManagerWorks Closely With:Customs Brokers & Freight ForwardersBonded Warehouse TeamFinance (for duty & VAT reconciliation)Inbound & Outbound OperationsZATCA & Other Regulatory BodiesAdditional ExpectationsMaintain high ethical and compliance standards in all customs dealingsEnsure all documentation is audit-ready and stored per ZATCA guidelinesSupport bonded zone operations during audits, inspections, or reconciliation exercisesContribute to process automation and continuous improvement in documentation workflows