Customs ECI Support

ECI Customs SupportKōrero mō te tūranga - About the roleAs a Customs ECI Support, you'll be part of the engine room that ensures NZ Post's international e-commerce shipments clear Customs and MPI smoothly and on time. You'll handle documentation, support inspections, and liaise daily with agencies and internal teams to keep goods flowing efficiently and compliantly. This role is 40 hours per week, working Friday to Tuesday, 8:30 am to 5:00 pm.This is a great opportunity for someone who enjoys detail, takes pride in accuracy, and thrives in a fast-paced logistics environment where every shipment counts.You'll do this byPreparing and submitting Customs and MPI entries accurately and on timeLiaising daily with MPI and NZ Customs to ensure smooth clearance of shipmentsResponding to customer and internal queries, resolving issues quickly and professionallySupporting inspection coordination and documentation readinessMonitoring and managing shared inboxes to maintain timely responses and clear communicationHelping drive compliance and continuous improvement across all customs activitiesMōu - About YouYou're organised, attentive to detail, and calm under pressure. You enjoy solving problems and are comfortable working with data, documents, and people alike. Whether it's meeting deadlines or coordinating with Customs, you take ownership and deliver with care and accuracy.You'll combine that withPrevious experience in logistics, freight, or customs operationsA current New Zealand Customs Broker UUI (PIN) Proficiency with CargoWise OneStrong computer skills, including MS OfficeExcellent written and verbal communication skills, with the ability to collaborate effectively across teamsGreat attention to detail and accuracyThe ability to stay calm, focused, and solutions-oriented under pressureHe Aha Te Pai - What you'll love about us! BenefitsWe're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:Free onsite secure parking at our Auckland sitesAccess to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!!Hiahia? - Interested? Come and join the whanau!There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Michele Christie (Talent Partner) on 022 087 5195Applications for this position close on 5 November 2025 Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test. If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.