Candidates must reside in Pennsylvania and live within 75 miles of the Specialty location below: 105 Mall Blvd, Monroeville, PA 151Work Schedule(s) available: We are seeking individuals open to working a 40 hour shift/schedule anytime Monday - Sunday between 7: 30am-10: 30pm EST. You will be given a set schedule upon offer. Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.
You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Our application process is 2 simple steps: Apply online. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position.
Required Qualifications -One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. -One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. -One year computer keyboarding experience, skills and aptitude. -Must reside in Pennsylvania and live within 75 miles of Monroeville, PA. Preferred Qualifications -Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology. Education -Verifiable high school diploma or equivalent.
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