CX Agent

Influur is the first startup that operates as an app-based community, directly creating jobs for influencers, creators, and brands worldwide. The company emerged from the communication struggles between influencers and brands—an experience shared by our founding team at various points in their careers. We have developed a streamlined solution from the influencer's perspective, making Influur the premier platform where influencers feel they belong in a professional space.At Influur, our leadership enjoys working side by side with our team, providing unique growth and development opportunities. Since day one, we have been genuinely people-oriented, recognizing the value of co-creation while offering a distinctive employee experience.The RoleWe are looking for a Customer Experience Agent who can provide exceptional customer service and support to our creators, influencers and brands. We are looking for someone who is willing to go the extra mile to understand the inquiries and work hand to hand with our product and tech team to find a quick solution. This person should be tech savvy and data driven, looking to grow a career in a one of a kind tech company.Key ResponsabilitiesDeliver top-notch customer service and support to creators, influencers, and brandsCollaborate closely with the product and tech teams to understand and resolve customer inquiries and issues promptlyDemonstrate strong tech-savviness, including a deep understanding of the companys products and servicesCreate and manage support tickets efficiently using Jira to track customer issues and resolutionsUtilize HubSpot to support and engage with customers effectively, including responding to inquiries, managing communication, and tracking customer interactionsStay up-to-date with product updates, features, and industry trends to better assist customersWork together as a team to deliver seamless customer support and solutionsDesired BackgroundBilingual - English/SpanishStudies in digital marketing, communications, engineering, data, among othersOutstanding communication skillsDesired Technical SkillsJiraHubspotSocial MediaWhat We OfferOpportunities to grow and developWorking remotely in a diverse and fast paced startup Great compensation package in USD