CX Efficiency and Operations Manager (SPX Express)

Job DescriptionMonitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR) Work with internal stakeholders within CS and SPX to improve efficiency & quality Support workforce short / mid-term planning against volume forecasts and key change milestonesSupport process improvement; SOP development across SPX CX Assist in delivering key analyses and P0 projectsRoutinely provide management report on operational and strategic KPIsPerforms other related duties as assignedRequirementsBachelor's degree in logistics, supply chain management, business administration, or a related field. 3-5 years of experience in Project management and /or process improvement roles Excellent communication skills as this role will require collaboration and alignment with multiple teams Self-driven and good leadership skills to facilitate cross functional interactions Strong analytical skills to conduct data-driven decisions Be creative in problem-solving Proficient in Excel and PowerPoint