CX/UX Researcher.

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.Currently, we’re strengthening our Brand & Identity team. Due to our commitment to customer-centric innovation, we would like to bring on board a CX/UX Researcher who will play a vital role in building the foundation for customer and user experience. Here, your expertise will not only transform the way we understand and serve our clients, but also inspire a movement throughout our organization.ProfileHow You Will Make a DifferenceYou will help us to ‘change finance to finance change’, by leading and executing customer and user research to uncover needs, behaviours, and insights that shape our customer journeys and inform evidence-based decision-making. Your findings will spark innovation, drive sustainable solutions, and shape a future where every decision starts with the customer.As part of your role, you will:Lay the groundwork for a new discipline within our organization, setting standards for CX/UX research.Helps to drive a culture shift, inspiring teams to put the customer and user at the heart of every decision.Uncover deep insights into customer journeys, needs, and pain points fueling innovative, sustainable solutions.Collaborate with cross-functional teams to translate research into actionable strategies that enhance both customer satisfaction and social impact.Empower colleagues with your knowledge, building awareness and understanding of the value of CX/UX research.What You Will BringYour unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious of their impact on society, environment, and the economy.It is important that you are a trailblazer with a passion for creating impact. Your curiosity, empathy, and drive to innovate set you apart. With your expertise, you’ll inspire others and pave the way for a customer-first mindset across the organization.To be successful in this role, you will:Bring a pioneering mindset and the confidence to introduce and champion CX/UX research in a new environment.Be a compelling storyteller, able to communicate complex findings in a simple, engaging way to diverse audiences.Thrive in a collaborative environment and enjoy building bridges between teams and disciplines.Have a strategic vision for how customer and user insights can drive both business results and positive change.Furthermore, it is expected that you will have:Experience in CX/UX research within service-driven organizations, ideally with a focus on sustainability or social impact.Proven track record of conducting qualitative and quantitative research, with the ability to turn insights into clear recommendations.Strong stakeholder management skills and the ability to influence at all levels.Fluency in English (Dutch is a plus).Your future colleaguesYou will be reporting directly to the Head of Brand & Identity and collaborate closely with the CX Lead, UX Lead, and other internal stakeholders. The Brand & Identity team currently consists of passionate professionals dedicated to customer-centric innovation.OfferWhat We Offer YouAn inspiring work culture The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:find a sense of meaning in your workcreate positive energy and impact with your co-workersbuild mutual trust and respect in working relationshipsenjoy fulfilment at a professional and personal levelA comfortable working environmentOur award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.And of course, great remuneration and working conditionsa salary appropriate to the position, our remuneration policy and your experiencean attractive pension policya mobility card (including free private travels)flexible working hours and the opportunity to work from homereimbursement of a company bicycle to the max of € 1,50030 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday daysextra leave to contribute to voluntary worka range of education and training opportunitiesthe option to join our collective health insurancea working from home allowance per home office daysuitable home office equipment up to € 750 every 5 yearsSounds interesting?If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.The closing date for applications is: 12.12.2025If the role interests you but you still have some questions, please connect with us via email: [email protected] . If there are any additional adjustments you may need during the application process, please let us know.We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!_____________________Who We AreTriodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.We are also one of the founders of The Global Alliance for Banking on Values , a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.www.triodos.com | www.triodos-im.com | www.triodosfoundation.nlLocationDriebergen-Rijsenburg (The Netherlands)Publication Date14 November 2025