Czech/Slovak VIP Customer Support (relocation to Warsaw)

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.We're looking for a Czech/Slovak VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.💼 Your ShiftWorking Hours: between 8am and 2am - 5 days out of 7, including 2 weekends per monthWork setup: this role is Warsaw-based, relocation support provided after remote startRequirements:Fluent in Czech/Slovak and English, both written and spokenProactive with strong customer service or sales skillsGreat communication and problem-solving abilitiesDetail-oriented and customer-focusedExperience in iGaming or VIP support is a plusResponsibilities:Handle VIP customer inquiries via chat, email, or phoneMaintain personal, long-term relationships with VIPsCollaborate with the VIP team for smooth service deliveryEnsure compliance with company and regulatory standardsWork between 8 am and 2 am; 5 days out of 7, including 2 weekends per monthBenefits:Snacks in the Office20 / 26 days of vacation per year6 days of sick leaves without document requiredAttractive office location and facilitiesMedical insurance for you and your partnerSports packageBirthday, wedding, and newborn giftsLanguages classes (partially paid by the Company)Career growth opportunitiesInternational corporate parties, great team-building events and activitiesBold moves start here. Make yours. Apply today!