Czech Speaking Player Support Specialist For Riot Games - Work In Bulgaria

Mercier Consultancy MD is excited to present a fantastic opportunity for a Czech Speaking Player Support Specialist for Riot Games, located in the vibrant country of Bulgaria. This role is ideal for individuals who are enthusiastic about gaming and dedicated to delivering exceptional support to enhance the player experience. As a pivotal member of the support team, you will engage with Czech-speaking players, addressing their inquiries and ensuring satisfaction with Riot Games' offerings.Key ResponsibilitiesDeliver outstanding player support to Czech-speaking customers via chat, email, and phoneAssist players with game inquiries, technical issues, and account management concernsQuickly and effectively resolve player issues to maintain a high level of satisfactionAccurately document player interactions and feedback to aid in service improvementWork collaboratively with game developers and community management to relay player insights and concernsRemain up to date with game features, events, and industry trends to provide knowledgeable supportRequirementsFluency in Czech (oral and written) is required; proficiency in English is a plusPrior experience in customer support or player support roles is preferred, particularly within the gaming sectorIn-depth knowledge of gaming culture and familiarity with Riot Games' titles is advantageousExcellent communication and interpersonal skills, with a strong focus on customer satisfactionAbility to troubleshoot technical issues and provide clear, actionable solutions to playersStrong organizational skills with the capability to manage multiple inquiries effectivelyWillingness to relocate to Bulgaria and embrace a new cultural environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusMonthly Accommodation BonusFully Paid TrainingHealth InsuranceMonthly accommodation bonus