Quality Assurance Technician

Job Location: Nairobi, KenyaDirect Reporting to: Quality Manager - KenyaDirect Reportees: QC TechniciansJob Tier : BPosition DescriptionThe job holder will develop and implement a process that will identify and develop the capability of d. light Quality Centers and support after sales service team who will then deliver exceptional service to our customers in Kenya. The job holder will develop an evaluation framework & work with Africa Support Team on models that can improve KPIs around Quality in Kenya. The QAO needs to be highly in tune with the hardware Development, data analysis and the customer needs.

The Quality Assurance Technician will track customer feedback, warranty reporting, product replacement analysis, Top Quality issue analysis. R&RsWork with the after sales teams to identify and undertake all required testing and quality control activities associated with each d. light product, in accordance with the relevant specifications and associated standards. Control incoming Goods quality control assessments. Set-up and monitor process for Quality Center. Provide detailed QA and maintenance reports for the engineering, system and manufacturing teams to improve the products. Develop testing procedures for the new products and parts. Manage feedback reporting on field test and soft launch products.

Create documentation for new products, services or working processes. Drive improvements to test framework architecture and test coverage. Track test gaps, quality and productivity metrics and work with other engineering teams to improve gaps from this data. Provide after sales training to service center officers, Technicians, sales teamDrive the following Actions on products: Continuous improvement techniques on the groundCorrective ActionPreventive ActionEvaluate Quality Centers performance and audit of the after-sales activities at the Service Centers on a quarterly basis. Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.

Inventory management – coordinate with service center managers to ensure parts and refurbishment stock availability at all service centers. Implement daily cycle and weekly inventory counts to ensure it tallies with physical and system. Ensure 100% quality center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering. Provide weekly and monthly after sales reportRequirementsKPIsQuality Center quarterly targets. (100%)Quarterly performance audit of Quality Centers as per approved evaluation and audit criteria100% timely utilization and accuracy of Service Module (Atlas) at Quality Center.

Spare parts and refurbishment stock availability at the service centersAccuracy of DiagnosisWeekly and monthly reporting on Quality activities. Traceability and tracking of productsSoft launch and filed test feedbackDesired Skills And ExperienceA Degree or Diploma in electronics / electrical, operations, management, or a related field is requiredMinimum of 2 years in an operational support role, having developed and deployed quality strategy for a technology / FMHA (fast moving home appliances) function. Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives.

Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentialityStrong ability in data analysis and technical reportingSuperior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacyBusiness driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skillsPassion for social enterprise, development of people and environmental benefitsExperience in supporting change with cross functional stakeholdersBasic understanding of Quality Management SystemUnderstands Quality Control ToolsHow To ApplyInterested and qualified candidates are invited to submit their application. Please note:

Submission of both a Cover Letter and CV is Mandatory for consideration. Only shortlisted candidates will be contacted.