Contract Operations Manager

ABOUT USAs Daimler Truck Financial Services, we are one of the largest financial and mobility services companies in the commercial vehicle industry and a fully integrated division of the globally operating Daimler Truck AG. We simplify our customers' business with a wide range of tailored financing and service solutions and support them on the road to environmentally friendly, autonomous and safe driving. We are active in around 16 markets with more than 1,900 employees. Our colleagues and our value-based culture are key strengths that contribute significantly to our success.

At Daimler Truck Financial Services South Africa (DTFS SA), we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. JOB OVERVIEWManage contract origination, maintenance, registration documents, call center and contract teams to achieve the Department’s organizational goals. Ensure sustainable compliance-environment through the efficient implementation and application of compliance policies, business rules and processes. KEY DUTIES AND RESPONSIBILITIES: Manage contract administration such as retail contract activation, documentation, debit back and credit back, etc.

Collaborate with sales and credit departments to ensure a seamless and transparent process to support the self-payout business model whilst mitigating risk. Manage credit balances on accounts payable and receivable portfolio. Ensure that all Natis documents received are archived. Organize and maintain the safe effectively. Manage outsourced registration document service provider. Manage contract maintenance and all non-delinquent contract changes and restructures. Manage variable interest changes across the portfolio timeously and accurately. Manage and control of all Dealer related master data in collaboration with Dealer Wholesale and accounts. Manage SLA and KPI’s of the Call Centre (CC).

Manage and visit the CC site and report any challenges with DTSA Facility and Security management. Manage the performance, maintenance and report of internal control systems (ICS) controls. Monitor and maintain system user access rights and function allocated to the user role for the operations systems. Manage the contract operations supplier purchase order and invoice process. Manage process and business rule documentation. Support and facilitate internal/external audits. EXPERIENCEMinimum 5 years relevant experience in Automotive Financial Services Operations environment. Interfacing with internal/external stakeholders and customers (including dealers)Leading teams. Managing third party vendors & suppliers. Project management.

Contracts and contract law including related legislation. Developing and implementing operational strategies to drive process efficiency. Financial Contract Management. QUALIFICATIONBCom / Financial related degree KNOWLEDGEContracts and Financial legislationCorporate regulations knowledge (National Credit Act, FICA, CPA)Process change/change management Credit lending principles and practices Customer service strategy, operations management, reporting, analyses & strategy developmentCOMPETENCIESAttention to detail Project management, problem solving, negotiation & resolution skillsBusiness acumenOther important Information: At Daimler Truck, we promote diversity and stand for an inclusive corporate culture.

We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. Daimler Truck Financial Services South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply: Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002. Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities#YOUMAKEUS.

Become a part of our Team and #MAKEYOURMOVE and apply now. We are looking forward to having you!Application Closing Date: 25 July 2025