Technical Support Engineer

Hi, we're Daktela!We develop cloud-based contact center solutions (CCaaS - contact-center-as-a-software). Our product allows companies to handle customer requests through a variety of communication channels - phone, email, webchat, SMS, social media, etc. - easily, clearly, in one place, and accessed from anywhere via a web browser. We provide customers with a comprehensive all-in-one solution, including telecommunications and consulting services. And of course we can automate everything through AI. Thanks to our approach and technology, more than 1300 customers of all sizes and industries have adopted our solution, including brands like Notino, Kifli, Árukereső.

hu, Pepita, OBI, Barion Payment, Billingo and more. We are expanding our presence globally and you will have the opportunity to be part of Daktela in Hungary. Imagine a workplace where every day is an opportunity to learn, grow, and innovate. A place where professionalism is combined with a friendly spirit and everyone has the chance to contribute to the overall success of the company. This is the environment at Daktela. Join us and be part of a team that is constantly pushing the boundaries of what is possible in the world of communication.

What's waiting for you?Technical consulting, system installation and preparation, support for Daktela’s new and existing customers in HungaryTechnical consulting, systems installation and preparation for new and existing Daktela's Global customersDaily cooperation with the Hungarian management and the Global Support teamWeekly report for Hungarian managementActive role in the development and implementation of Hungarian market strategiesCommunication with customers, system development based on feedbackKey requirements for this positionA desire to learn new thingsStrong customer orientationTechnical backgroundTelco experience, IT customer support an advantageExperience with Linux operating system an advantageExperience and understanding of VoIP and SIP an advantageGood communication skillsEnglish at a communicative levelWorking with AI tools, basic AI knowledge an advantageBenefits and compensationTwice a year we distribute bonuses according to the profit of the companyNew modern office in BudapestFlexible working environment (Home-office)5 weeks of holiday + 2 sick daysLaptop according to your preferencesThorough training in Prague HQ and support of colleagues during onboardingContract:

B2B contract with potential of full employment in the futureContract: B2B contract with potential of full employment in the future.