IT Support Officer

You will be working with a team of 9 other IT support staff responsible for first and second line call resolution for the Dandara group, supporting over 750 staff geographically spread throughout the U. K, Channel Islands, and the Isle of Man. The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users. Logging support and request calls and dealing with them appropriately. You should be experienced with Windows 11, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer focused.

Professional qualifications: Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven. The position is based in our Isle of Man Headquarters. There will be the requirement to occasionally travel to some of our satellite sites in the region and therefore a driving license and vehicle will be necessary. You will need to be an Isle of Man resident to apply for this job.

Due to the nature of the construction industry our network is always expanding and changing, our technology is a direct reflection of this and thus the job offers plenty of room for creative thinking. Working with new and up-to-date technology is a consequence of our dynamic environment and ever evolving systems. Skills And ExperienceThe job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills. Previous experience in a similar service desk role beneficial, but not essential.

Educated to degree standard in a computer related degree or equivalent experience favourable. Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable. Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA'sExperienced in managing multiple issues, stakeholders and priorities a mustKnowledge Of Supporting & AdministeringCloud based (Azure) and on-prem Microsoft environmentsProductivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow beneficial),Mobile technologies (iOS, Android, Intune / MDM / MAM)Windows 10/11Active Directory inc Group Policy ManagementWindows Server knowledge (2016 and above)Good understanding of NetworkingScripting (e. g. PowerShell) skills advantageous.

Key Responsibilities & AccountabilitiesProvide hands on 1st and 2nd line application and technical support. This includes: Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performancePerforming system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quicklyLogging, documenting and managing all incidents using an Incident Management toolMaintain the inventory of all hardware and software, to ensure licence compliancy.

Ensure SLAs are met and process and procedures followedPerform system administration, and support for 'local' applications systems and applicationsEnsure incidents, problems and all non-technical documentation are kept up to dateInteract with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problemsFollow and help to continuously improve IT policies, processes and standards (e. g. problem and incident management, service levels, change control, security and auditing, release, configuration etc). Why join Dandara?Since 1988, Dandara has been designing and building award-winning homes and commercial properties.

With over 12,000 properties delivered across the UK and Isle of Man, and more than 100 industry awards, we’re proud of our commitment to quality, value and service.

What We Will Offer You£30-£38,000 depending on experience25 days annual leave plus bank holidays, with the option to buy up to 5 extra daysDiscretionary annual bonus schemePrivate medical insuranceLife assurance (3x salary, with option to increase to 4x)Employee assistance programmeDiscounts on a range of retailers, restaurants, leisure providers and moreCycle to work and electric vehicle schemesIf you are organised, dependable, and looking for a long-term role in a stable and supportive team, we would be pleased to hear from you.

Important note for Recruitment AgenciesPlease do not send unsolicited CVs or contact Dandara staff regarding vacancies unless you are an appointed agency. Any unsolicited CVs will be considered the property of Dandara and no fees will be payable.