Customer Service Representative - Patient intake and communications Agent

● Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly● Call patients to reschedule appointments as needed● Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)● Type and distribute weekly doctor schedules to all medical/surgical offices and staff ● Send information packets, mass mailing to all patients and/or offices when requested● Assure appropriate documentation is provided in each patient record● Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record● Ensure referrals are received as necessary by doctor or insurance● Triage calls properly to assure location doctor compliance● Must be willing and able to be on site 2-3 times per month for training and continuous education.

● Achieve Quality and NPS score requirements● Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook● Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)● Perform various other duties as requestedRequirements● Strong phone and verbal communication skills, including active listening● Excellent customer service and communication skills, including communication via email and text● Computer proficiency● Minimum of 2 years of medical and/or clinical experience● High school diploma● Able to handle multi-task work and manage time effectively in a fast-paced environment● Perseverance and excellent follow through● Customer-service experience● Problem-solving / critical thinking● Adaptability and assertiveness● Strong ability to work independently with limited oversight post-training● Attention to detail