Data Analyst - Application Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Salesforce is seeking a Data Analyst - Application Support Engineer to join the Corporate Strategy – Hyperscalers organization, supporting the build and evolution of our Estimation-as-a-Service (EaaS) platform.In this role, you will be responsible for managing the full data lifecycle — from ingestion and cleaning to modeling and insights — ensuring the reliability, consistency, and business relevance of the data powering our estimation systems. You’ll collaborate with engineering, analytics, and product teams to connect data pipelines with estimation logic, support decision-making, and drive continuous improvement through high-quality, traceable data.If you enjoy bridging the gap between technical and business domains, designing data processes that scale, and shaping how data supports Salesforce’s consumption-based strategy, this is the perfect opportunity.ResponsibilitiesDesign and maintain data pipelines and ETL processes to integrate, transform, and validate estimation and consumption data from multiple sources.Implement data cleaning, deduplication, and validation processes to ensure accuracy and reliability.Collaborate with engineering teams to align data models with API schemas and business entities (agents, topics, estimations, pricing, ROI).Work with product and analytics teams to define key metrics, business definitions, and reporting standards.Support the tracking and correlation of estimated vs. actual consumption, enabling continuous improvement of estimation models.Build dashboards and analytical views to provide visibility into system performance and business outcomes.Document data lineage, transformations, and ownership to strengthen governance and compliance.Contribute to the design of data retention, archival, and lifecycle management strategies.Partner with DevOps and Engineering to ensure observability, scalability, and security across the data stack.Qualifications4+ years of experience in data engineering, analytics engineering, or data management roles.Solid understanding of relational databases (PostgreSQL, Snowflake, Redshift, or equivalent) and SQL proficiency for data manipulation and analysis.Experience building ETL/ELT pipelines using tools such as Airflow, Pentaho, dbt, or similar.Strong knowledge of data cleaning, validation, and transformation techniques.Familiarity with API-based data flows, JSON structures, and integration with backend systems.Understanding of data governance, metadata management, and lifecycle controls.Strong analytical and problem-solving skills, with attention to accuracy and traceability.Ability to communicate effectively with both technical and business stakeholders.Growth mindset and passion for learning new tools, frameworks, and data methodologies.Preferred Skills (Non-Exclusive)Experience with Python or TypeScript for data processing and automation.Knowledge of data modeling methodologies (star/snowflake schemas, dimensional modeling).Familiarity with business intelligence tools (Tableau, Power BI, or Salesforce Analytics).Experience with version control (Git) and CI/CD for data workflows.Exposure to consumption-based systems or product analytics.Awareness of cloud data ecosystems (AWS S3, Glue, Lambda, Athena).Success IndicatorsReliable, automated data pipelines that ensure consistent, high-quality inputs for estimation systems.Clear alignment between estimation data, consumption data, and business reporting.Improved visibility into estimation accuracy and customer consumption patterns.Documented data flows and lifecycle processes adopted across the team.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.