Data Analyst - Customer Success

Data Analyst – £285/day | 10-Month Contract | Hybrid (London)We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team, working on initiatives that enhance customer experience and operational excellence across international markets.This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights, and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes.What You’ll DoBuild strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets.Automate and streamline reporting: Create scalable dashboards and reporting tools that deliver timely, accurate insights for business and customer success teams.Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations.Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement.Tell the story with data: Communicate insights effectively to both technical and non-technical audiences, influencing strategy and driving better decisions.What We’re Looking For8+ years of experience in Data Analytics or Data Science, ideally within Customer Success, Operations, or Digital Experience domains.Strong SQL skills for data extraction, transformation, and pipeline development.Proficiency with data visualization tools (Tableau, Qlik, or similar).Experience with big data platforms (Snowflake, Databricks, Spark) and ETL processes.Working knowledge of Python or R for analytics or automation (preferred).Understanding of statistical methods and A/B testing.Excellent storytelling and communication skills to translate data into actionable insights.Experience with contact centre or digital support metrics is a plus.A proactive, growth-oriented mindset with the ability to balance strategic and tactical priorities.Details💼 Contract: 10 months💰 Rate: £285/day Inside IR35📍 Location: London (3 days per week in office, 2 days remote)