Job Description
Detailed JD (Roles and Responsibilities)Data & Analytics ExpertiseKPI Development & Monitoring – Ability to formulate, evolve, and track service performance metrics (CES, CSAT, FCR, etc.).Data Interpretation & Insight Generation – Strong skills in analyzing complex datasets to derive actionable insights.Dashboarding & Visualization – Advanced proficiency in Power BI or similar tools to create intuitive dashboards.Excel Mastery – Expertise in data manipulation, aggregation, and analysis using Microsoft Excel.Salesforce Cloud Analytics – Experience is a plus for integrating consumer data insights.Benchmarking & Industry Analysis – Capability to perform competitive benchmarking and trend analysis.Ad-hoc Analytical Support – Flexibility to support initiatives with tailored data research.B. Technical ProficiencyData Platforms Familiarity – Understanding of platforms like Microsoft Azure.Programming Knowledge – Basic grasp of SQL or Python (not mandatory but beneficial).Data Accuracy & Quality Management – Ability to monitor and refine metrics for relevance and precision.Data Privacy Awareness – Knowledge of data protection regulations and ethical data handling.
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