Data Analyst (BPO set up)

Position: Data Analyst Location: Onsite – Iloilo or Cebu, Philippines Employment Type: Full-timeAbout the Role XtendOps is seeking an experienced Data Analyst to support our client’s Intake Operations team. This role plays a critical part in transforming data into insights that improve operational efficiency, optimize staffing, and enhance the overall client experience.The ideal candidate will have strong technical skills, a passion for analytics, and the ability to communicate insights effectively to both technical and non-technical stakeholders.Key ResponsibilitiesDesign, build, and maintain dynamic dashboards and reports to support leadership and operations teams.Perform in-depth analyses to identify trends, forecast volume, and recommend process improvements.Develop predictive models to forecast case or client volume and optimize staffing levels.Conduct productivity and efficiency analyses to identify opportunities for performance improvement.Translate complex data into clear, actionable insights for strategic and operational decision-making.Partner with cross-functional teams to define reporting requirements and build scalable solutions.Ensure data integrity, accuracy, and consistency across all reporting outputs.Document methodologies, data definitions, and reporting standards for clarity and alignment.Collaborate with data engineering and IT teams to enhance data sources and reporting infrastructure.QualificationsRequired:Bachelor’s degree in Data Analytics, Business, Computer Science, or a related field.2+ years of experience in data analysis, business intelligence, or reporting.Strong proficiency in Sigma Computing or similar BI tools (e.g., Power BI, Tableau).Advanced SQL skills and experience with cloud data platforms (e.g., Snowflake, BigQuery).Exceptional Excel skills.Strong analytical, problem-solving, and communication abilities.Ability to manage multiple projects under tight deadlines.Experience presenting data-driven insights to non-technical stakeholders.Preferred:Experience in Workforce Management or Operations Analysis.Familiarity with Python or R for statistical modeling.Experience with Salesforce reporting tools.Background in data analysis for high-volume operational environments.Understanding of predictive modeling and productivity metrics.Why Join Us At XtendOps, you’ll work with an innovative and fast-growing team that values data-driven decision-making and continuous improvement. You’ll have the opportunity to make measurable impacts on performance and scalability while growing your analytics expertise in a dynamic environment.