Data Analyst (Customer Experience)

About HIVED 📦At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.Role Overview 📝We are looking for a driven and communicative and Data Analyst to drive business outcomes through smart and impactful use of data. Our ideal future colleague cares deeply about creating business impact, translating business context and problem statements into actionable data insights and collaborating across Product, Tech, Commercial and Customer Support.We believe in opinionated analytics and creating an edge through intelligent use of technology and data in an industry that has been stuck in its ways for too long - for better or worse. That’s why we empower our growing team of engineers, data and product folks by embedding them in product-centered, cross-functional squads for meaningful business context. They’re encouraged to take initiative for impactful projects from day one. We hone our craft and grow our skills as data professionals through functional reporting lines and regular catch-ups and knowledge sharing sessions across the Data organisation.In your day-to-day you will come up with innovative solutions to business problems and identify new (product) opportunities using data. You will define meaningful KPIs and metrics and capture them in data models and reports. Being embedded in the Customer Experience Squad, you will work closely with your team mates across Tech, Product and UX to deliver product insights and advance the product strategy. You will also collaborate with our Commercial team to define and report on suitable performance metrics across delivery performance, customer satisfaction and more.How you move the needle at HIVED:Through developing and refining actionable KPIs across product, operational and commercial metricsThrough using product analytics to understand user behaviour and sentiment across recipients and retailersThrough delivering user-friendly reporting solutions and implementing scalable data modelsResponsibilities Develop meaningful performance metrics and dive deeper into the data to push these into the right directionCreate powerful data products, dashboards and reports to deliver actionable insights to your team matesCollaborate with business users, excite them with your solutions and advance data adoption in the organisationCollaborate with fellow Data team members to grow and improve the analytics platform through clean code, helpful tooling, best practices and standards for analytics at scaleYour profile 3+ years of experience in a similar analytics or business intelligence, business analyst or data science roleA passion for clean, efficient and meaningful SQL queriesPrevious experience using modern BI tools (we use Looker + LookML)Preferably some experience working with Python in an analytics contextDeeply outcome-focussed and analytical mind and great attention to detailA high-energy and bold communicator who enjoys collaborating across teams from different functionsTechnologies we use 💻Programming languages: SQL, LookML, PythonAnalytics: Looker, Looker Studio and geospatial analytics toolsDevelopment tools and frameworks: dbt, pandas, data-diff, Elementary (read more about our analytics platform here)Data lake and warehouse: BigQuery, Iceberg + BigLakeHow we reward our team 🎁Dynamic hybrid working environment with a diverse and driven teamHuge opportunity for learning in a high growth environment, with progression opportunities based on success in the role25 days of holiday allowance plus public holidays1 Birthday Day Off + 2 Tenure-Based Additional Days OffSubsidised Private Medical Insurance including dental, vision & mental health therapyBi-annual performance reviews and tailored development plansCompetitive salary + EMI options schemeAnnual compensation reviewTeam lunch provided once a weekQuarterly team socials and annual sports day (HIVED Olympics)Enhanced maternity/paternity/adoption policy as day 1 rightCommunity volunteer daysCycle to work schemeDog friendly office and depotsMacBook Air or Windows Laptop (depending on your preference)🔍 Want to learn more?🎥 Meet the team in 60 seconds: Behind the scenes with HIVEDHIVED is B Corporation certifiedWe are named as UK StartUp of the Year 2024Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics networkCheck the Impact Report 2024Keep up with HIVED ✨ here ✨