Data Center Operations Analyst

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.Job Role/ DutiesMonitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments.Prompt and efficient triage and remediation of alerts and system notificationsRespond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNowManage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standardsPerform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization.Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations.Partner with Problem Management and Subject Matter Experts on Root Cause AnalysisPartner with Change Management to ensure changes adhere to Change Management policiesPartner with technical teams on change implementationsAnalyze system and service trends in support of Continual Process ImprovementDevelop and document operations center processes and proceduresMentor new team membersStay current on Experian platforms, products, and service offeringsRequired Qualifications:Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support.Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS).Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.Proficiency in VMware vSphere, Hyper-V, or other virtualization platforms.Experience with AWS Cloud infrastructure monitoring and supportFamiliar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk,etc)Experience with Windows / Unix Server operating systems.Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group PolicyAbility to learn new technologies quickly.Working knowledge of Incident Management & High Priority Case ManagementExcellent Customer Service, client facing skillsCandidate are required to work on 12 hours rotational shiftExperience in working in globalized IT services environmentExcellent English (oral and written) and good communication skills