Data Center Operations Lead

The Data Center Operations Lead is responsible for supervising and coordinating the daily operations and maintenance activities within the organisation’s data centre facilities. This front-line leadership role ensures adherence to operational procedures, oversees the data centre technician team, and acts as an escalation point for any issues or incidents impacting the data centre infrastructure and environment.Key ResponsibilitiesSupervise and lead a team of data centre technicians and vendor staffCoordinate daily operations including monitoring of data centre systems, facilities and environmentIdentify and respond to system alerts, issues and incidents, escalating to management as neededAdminister and oversee service desk operations for data centre-related tickets/requestsLiaise with internal teams regarding data centre maintenance, upgrades and support needsAssist with disaster recovery activities, testing and documentationEnsure adherence to operational policies, processes and service level agreementsConduct periodic reviews and report on operational gaps, risks or improvement areasMaintain accurate documentation of data centre facilities, equipment records and proceduresFollow and enforce safety and compliance protocols within the data centreProvide training, guidance and oversight to the data centre technician teamRequirementsBachelor’s or Associate’s degree in IT, Computer Science or related technical field5+ years of experience in data centre operations, facilities monitoring and management2+ years of experience leading or supervising a technical operations teamSolid understanding of data centre infrastructure (HVAC, power, fire suppression, etc.)Working knowledge of monitoring systems, ticketing systems and incident managementFamiliarity with change management, disaster recovery and compliance practicesStrong troubleshooting, analytical and problem-solving abilitiesExcellent communication, documentation and training skillsData centre certification(s) such as CDCP, CDFOM or equivalent preferredThis is a hands-on operations leadership role, ensuring efficient day-to-day activities and uptime within the data centre environment. The ideal candidate will have proven experience managing data centre facilities combined with the ability to lead a team of technicians.Job Category: Engineering Maintenance OperationsJob Type: Full TimeJob Location: SingaporeMin. Qualification: DegreeDivision: CFM