Data Entry Lead

Key Responsibilities & Accountabilities Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards. Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes. Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing. Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators. Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems. Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed. Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability Leadership and interpersonal skills, with the ability to motivate and inspire team members. Excellent level of attention to detail including accurate written and numeracy skills; Good command of the English language, both spoken and written; Good communications skills, courtesy and patience. Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.