Front Desk Representative

This position needs relocation to the Grand Cayman. The Front Desk Agent will be the first point of contact for our guests, setting the tone for their stay and ensuring a seamless and memorable experience. This individual will be responsible for managing front desk operations, providing exceptional service, and ensuring the smooth execution of guest transactions and requests. Key Responsibilities: Guest Reception and Service: Welcome guests and provide a warm and sincere welcome to the property. Respond to guest inquiries, resolve issues promptly, and provide recommendations on property activities, amenities, and services.

Assist guests with booking and checking out of rooms, as well as handling any guest-related requests. Check-in, Check-out, and Room Assignments: Process check-in and check-out procedures efficiently and accurately, ensuring guest rooms are assigned according to property standards. Ensure that all necessary documentation is completed accurately and in a timely manner. Communication and Coordination: Communicate effectively with colleagues and management to resolve issues, share guest feedback, and coordinate special requests. Collaborate with other departments to provide a seamless and memorable experience for guests. Payment and Billing: Process guest transactions accurately and efficiently, using a point-of-sale system.

Handle guest billing, payment processing, and any discrepancies that may arise. Inventory Management and Stock Control: Maintain accurate records of front desk supplies, ensuring that stock levels are maintained and costs are controlled. Report any discrepancies or issues related to supplies and inventory management to management. Technology and Systems: Familiarize yourself with property management systems (PMS), including check-in and check-out processes, guest profiles, and room assignments. Ensure accuracy and efficiency when using PMS and other technology tools. Qualifications: Minimum of 1-2 years of experience in a front desk or concierge role in an independent luxury property.

Strong understanding of luxury hospitality standards and practices. Exceptional communication and interpersonal skills, with the ability to build strong guest relationships. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with property management systems (PMS) and other technology tools. Flexibility to work varying shifts, including weekends and holidays as required. Skills and Attributes: Friendly and approachable demeanour. Strong problem-solving skills. Ability to remain calm and composed in high-pressure situations. Strong communication and language skills (English required, additional languages an asset). Proficiency in MS Office and ability to learn PMS systems.