The DEKRA Arbeit Group, with its more than 140 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services. Our client is Clivet, a leading European company that designs, produces, and distributes systems for air conditioning, heating, fresh air and purification with a wide range of solutions for residential, commercial and industrial applications.
Their specialised systems simplify the design and installation work, improve the control of the entire system, reduce the environmental impact and, at the same time, optimise the initial investment and running costs, increasing the building's energy rating and therefore its value on the market. Established in 1989 and joining forces with the global MIDEA group in 2016, Clivet completes its offer integrating it with MIDEA’s products, technology, and sales structure, offering the market a complete and competitive range of products.
Their aim is to provide customers with the best value for the entire life cycle of the system, thus improving the quality of life, increasing comfort, and saving energy. For their growing team in the Southeast-Europe regional office in Zagreb, they are looking for a: Junior Customer Care Specialist – Aftersales Department (m/f)Place of work: ZagrebDuties and Responsibilities:
Gain and continuously develop knowledge about heating, ventilation and air conditioning systems (residential, commercial and industrial)Act as the main contact for customer inquiries via email, phone, and other channelsDeliver clear, empathetic support on product and service issues and warrantiesFollow up on open cases to ensure timely resolution and customer satisfactionCoordinate with technical, logistics, and service teams to resolve customers’ concerns promptlyCollaborate with logistics, quality control, and sales to enhance the customer experienceTrack and document customer interactions and service activitiesPrepare regular reports on service metrics, customer feedback, and recurring issuesAssist in creating and updating materials such as FAQs and process documentationCandidate Requirements:
High school diploma or higher, technical field is a plus0–2 years of experience in a customer service, support, or aftersales environmentProficiency in Microsoft Office (Excel, Outlook)Experience with CRM systems is a plusFluent in written and spoken EnglishInterest in technical and mechanical products and their functioningA problem-solving mindset with a customer-first attitudeExcellent communication and interpersonal skillsDetail-oriented with strong organizational skillsOur Client Offers:
An excellent opportunity to become a part of a growing international company that is an established market leaderGreat opportunity for personal and professional development as well as for gaining multinational experienceDynamic work environment and teamTraining courses and mentorship for technical and soft skills as well as strong organizational supportGenerous compensation package and benefits
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