Delivery Manager

Delivery Manager (Senior Account Manager)Sydney or MelbourneWe’re working with a fast-growing digital agency that helps ambitious brands scale their ecommerce performance. They’re now looking for a Delivery Manager (Senior Account Manager) to own client relationships, manage delivery across multiple accounts, and keep projects moving from strategy to execution.This is a hands-on role suited to someone who thrives at the intersection of client management, project delivery, and digital production — someone who can keep clients confident, teams aligned, and projects running smoothly.What You’ll Be DoingManage a portfolio of ecommerce and digital clients from handover through to deliveryLead client meetings, providing structure, clarity, and proactive communicationOversee project timelines, priorities, and delivery schedules across both retainer and project clientsWork closely with the design lead and offshore development team (currently 4 hours behind AEST) to keep delivery seamlessOwn Jira workflows — clearing backlogs, assigning tasks, and tracking delivery progressIdentify risks early, solve challenges on the fly, and maintain high standards of work qualityCollaborate with internal teams to continuously improve processes and client experienceWhat You’ll Bring4–6+ years of experience in account or delivery management within a digital or ecommerce agencyStrong understanding of Shopify and digital production workflows (non-negotiable)Excellent communication skills and the ability to manage clients confidentlyExperience managing offshore or remote delivery teamsSkilled in project management tools such as Jira, Asana, or MondayCalm under pressure, detail-oriented, and solution-focusedThe right blend of “relentlessly ambitious” and “profoundly human” — a natural relationship builder who gets things doneWhy You’ll Love This RoleJoin an agency that’s growing fast with a strong technical and creative foundationWork on high-impact ecommerce and digital transformation projectsHybrid working setup with flexibility around early starts for offshore collaborationA collaborative, values-driven team culture that celebrates ownership and initiative