Delivery Manager

About Our ClientOur client is a leading cloud-focused consulting organisation, recognised globally for delivering innovative technology solutions across sectors such as finance, healthcare, retail, and telecommunications. With a strong international presence and offices in major cities worldwide, they are known for their commitment to operational excellence, technical leadership, and a collaborative culture. Their focus on cutting-edge cloud solutions and continual service improvement makes them a trusted partner for prestigious organisations seeking to transform their IT landscape.About the RoleWe are seeking a dynamic Delivery / Operations Manager to join the team in Sydney. This pivotal role involves overseeing helpdesk operations, driving continual service improvement, and ensuring the smooth delivery of services within contractual requirements. You will monitor organisational processes, introduce improvements, and implement strategies to boost efficiency and productivity. The Delivery / Operations Manager will manage a diverse team, mentor new and junior members, and contribute to long-term planning and policy development. You will report to the Senior Leadership Team and collaborate closely with the COO and management team to set and implement policies, procedures, and systems.The Successful CandidateYou will bring:Excellent written and oral communication skills, able to engage with users and team members of varying skillsets.Strong organisational abilities and experience coordinating remote or dispersed technical teams.Proven decision-making and leadership capabilities, with the ability to identify and solve complex problems.High stress tolerance, adaptability, and the ability to negotiate, delegate, and foster teamwork.Experience managing teams across time zones, with outstanding time management and prioritisation skills.A proactive approach to mentoring, training, and supporting team members.Experience in managing budgets, resource allocation, and performance appraisals.Ability to build alliances and partnerships, and support effective communication between workers and management.What’s on OfferYou will receive a competitive salary package and the opportunity to work with a prestigious cloud consulting organisation, collaborating with leading end clients and talented colleagues. The role offers exposure to world-class technology, ongoing learning and development, and the chance to make a genuine impact in a dynamic and forward-thinking environment. You will be part of a supportive, high-performance culture that values innovation, teamwork, and continual improvement.