Customer Experience Specialist (f/m/d)

Team spirit and initiative are your most prominent strengths, and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!Your ResponsibilitiesImplementation of the Omnichannel contact center solution across multiple Business Units and regions, ensuring alignment with business needs and delivering a high-quality user experienceLead and manage the global Voice of the Customer (VoC) program, deploying consistent feedback mechanisms across all business lines and regions to gain data-backed insights into customer needs and satisfaction by service and productTranslate business needs into technical specifications while maintaining a global view, coordinating with external vendors and internal stakeholders to ensure successful deliveryDrive closed-loop feedback processes, ensuring coordinated follow-up actions across teams and regions to improve satisfaction and loyalty, while connecting insights to tangible outcomesPerform contact center system configurations and testing, validating that the tool functions as intended and aligns with customer experience and operational needsTrain and support teams across the organization, including post-launch support and enhancement collection throughout the companyTranslate customer feedback and behavioral data into actionable insights, helping internal teams understand the story behind the numbers and prioritize customer-centric improvementsYour ProfileBachelor's or Master's degree and at least 2 years of experience in a similar positionProven project management experience leading enterprise technology rollouts in global organizations, with the ability to manage multiple stakeholders and competing priorities - balancing attention to detail with a clear focus on strategic goalsDeep understanding of contact center technologies, CRM systems, and VoC tools, including their interdependencies and impact on customer experience.

Experience of Talkdesk would be considered an assetHands-on and analytical, experienced in tool configuration, testing, and using multiple data sources to analyze customer behavior and feedback dataExpert in VoC program design and execution, especially in B2B contexts, with skills in both quantitative and qualitative research methodsExcellent communicator and storyteller, able to translate business needs into technical specifications and data into narratives that drive stakeholder alignment and action Join and grow with us! Develop and customize your long-time career within a fast growing multinational companyEnjoy working in multicultural teams and contribute to a diverse and international working environmentOrganize your lifestyle with flexible working hoursTake the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processesCelebrate success together as one team at our various corporate eventsAttend a tailor-made onboarding program as well as individual training & development opportunitiesContribute through your personality and your daily work to make an impact on our business, corporate culture, society and environmentDennemeyer is an Equal Opportunity Employer.

Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.