Deputy General Manager

The prestigious Lough Rynn Castle Estate & Gardens is seeking an exceptional Deputy General Manager to join its leadership team.This is an exciting opportunity for an ambitious hospitality professional ready to take the next step in their career and be part of a transformative new chapter for our beautiful property.Lough Rynn Castle is currently undergoing an impressive extension, with Phase 1 underway, featuring the addition of new guest rooms, a restaurant, bar, spa & wellness centre — making this an especially dynamic time to join our growing team.Reporting directly to the General Manager, the Deputy General Manager will oversee the day-to-day operations of the hotel, ensuring the highest standards across all departments. This role requires a dynamic and hands-on leader who can inspire teams, optimise operational performance, and maintain the property’s reputation for excellence in guest experience, service delivery, and commercial results.Key ResponsibilitiesOperational Leadership:Lead and support daily operations across all hotel outlets.Ensure seamless service delivery, staff readiness, and consistently high guest satisfaction across all service periods.Collaborate closely with the Head Chef, F&B Manager, and departmental heads to uphold exceptional standards in food quality, service, hygiene, and presentation.Act as a visible leader during peak periods and hotel-wide operations.Team Management & Development:Inspire, lead, and mentor departmental managers and their teams, fostering engagement, high performance, and professional growth.Support onboarding and ongoing training across F&B and operational departments.Promote a positive work culture with clear communication and collaboration across all teams.Financial & Commercial Performance:Partner with the GM and Financial Controller to manage departmental and overall hotel budgets, labour costs, and operational efficiency.Monitor profitability, margin control, and waste reduction across all F&B and operational areas.Support revenue generation through upselling, promotions, and service enhancements.Guest Experience & Quality Control:Drive high levels of guest satisfaction by actively engaging with guests and resolving issues promptly.Conduct regular floor walks, audits, and standards checks to ensure excellence.Ensure compliance with health, safety, licensing, and HACCP regulations.Strategic & Executive Support:Act as deputy to the General Manager, assuming full operational responsibility in their absence.Contribute to business planning, innovation, and long-term growth initiatives.Support the hotel’s sales, marketing, and promotional efforts.Requirements:Proven experience as a Deputy General Manager in a 4 or 5 star property.Exceptional leadership, team-building, and people-management skills.Strong expertise in Food & Beverage operations, service standards, and guest experience.Financial acumen with experience in budgeting, cost management, and revenue optimisation.Excellent interpersonal, communication, and stakeholder management abilities.Strategic thinker with a hands-on, solution-oriented approach.Highly organised, detail-oriented, and capable of managing multiple priorities effectively.Apply to us today in confidence. Email: noconnell@hanlycastle.com.