Deputy Head of D2C and EC

The Deputy Head of D2C and E-commerce is a pivotal leadership role responsible for driving the overall strategy and operational excellence of our direct-to-consumer and e-commerce enablement business. This role demands a visionary leader with a proven track record in managing diverse, cross-functional teams, including brand commercial, supply chain planning, live commerce, and warehouse management. You will be instrumental in defining and executing integrated growth strategies, optimizing workflows, and ensuring seamless collaboration across all D2C and e-commerce functions to achieve aggressive GMV and profitability targets. This position offers the exciting opportunity to build the foundation of a rapidly growing business and directly contribute to the company's expansion in a creative and agile environment.What You'll DoBusiness Strategy & Growth PlanningDevelop growth strategies covering both quantitative and qualitative dimensions.Analyze market trends, customer behavior, and business expansion opportunities.Design portfolio strategy aligned with the company’s core capabilities.Present business forecasts and budget planning.Develop and execute integrated strategies that encompass supply chain efficiency, live commerce growth, and optimized warehouse operations, all while aligning with overall business objectives.Organizational & Structural DesignDefine and enhance team structure and roles & responsibilities (R&R).Develop streamlined workflows to reduce overlap between internal cross-functional teams.Lead change management efforts to support organizational development.Ensure seamless collaboration and efficiency between the Brand Commercial, Supply Chain Planning, Live Commerce, and Warehouse Management teams.Identify synergies, resolve inter-departmental issues, and optimize workflows across the entire D2C and e-commerce enablement spectrum.Commercial & Key Account ManagementDesign GMV target strategies, promotional planning, and ROI for exclusive clients.Develop and oversee client relationship management systems and standards.E-commerce Operations ManagementDevelop operational strategies and workflows to ensure smooth coordination between operations, fulfillment, and supply chain teams.Possess a deep understanding of supply chain planning, inventory management, logistics, and warehouse operations. This includes optimizing processes for efficiency, cost-effectiveness, and timely delivery.Develop and implement strategies for live commerce, understanding its unique dynamics, and driving growth in this channel.Team Leadership & People DevelopmentDefine and monitor KPI achievement across departments.Mentor and grow team members to operate with high performance.Foster a culture that is data-driven, accountable, and collaborative.Manage a team of at least 10-15 members.Stakeholder ManagementManage more senior internal and external stakeholders, requiring enhanced communication, negotiation, and influencing skills.Business Intelligence & Process Optimization (Future Plan)Collaborate with BI and PMO to analyze revenue, cost, and performance data.Develop SOPs, tools, and dashboards to monitor performance.Identify workflow pain points and improve SLA compliance.Leverage data from all managed teams to derive higher-level strategic insights, identify trends, and make data-driven decisions that impact the entire D2C and e-commerce operation.Who You Are10+ years of experience in E-Commerce, Digital Enabler, or Online Brand Management.At least 5 years of professional experience in e-commerce enablement, internet startups, or renowned international brands in FMCG is highly desirable.Must have knowledge of AI adaptation in the job.Have experience in team management at least 15-30 members.Fluent in EnglishProven track record in managing multi-functional teams in a fast-growing organization.Hands-on experience in organization design, strategy planning, or team scaling.Strong experience working cross-functionally with eCommerce, Brand Commercial, Inventory and Supply Chain Planning, Warehousing, and related teams.Familiarity with e-commerce platforms such as Lazada, Shopee, TikTok Shop, or Brand.com is an asset.Experience in enabler businesses or new department setup is a strong advantage.What We OfferOpportunity to build the foundation of a rapidly growing business.Autonomy to build and lead your own team alongside the executive leadership.A key leadership role that directly contributes to company growth.Creative and agile working environment with fast decision-making processes.Why You'll Love ItAdvanced AI Tools For All Positions!!Free parking at EmporiumCreative office at Emporium (located at BTS Phrom Phong)Work hard, play harder officeCompetitive SalaryPerformance Review ( 2 times per year )Performance Bonus ( 1 time per year from 0.5-month to 3-month salary amount )Annual Paid LeaveCompassionate Leave Health InsuranceSocial SecurityDiscount for Fitness Gym at EmQuartierMonthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)Work in professional and dynamic environmentGood chance to explore new trends in a digital marketOpportunity to learn most advanced advertising technology platformsOur Thailand Office