Design Operations Lead (m/f/d)

Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality.The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here.Here's what we're looking for:As our Design Operations Lead you have a strong background in design operations for digital products, have excellent communication skills and are able to flex from being strategic to tactical. You should be capable of leading the operations of the full design process from concept exploration, to research, all the way through to the delivery of experiences that benefit our customers. You will focus on strategy, process, tools, collaboration, and success metrics. Your focus will include our Design System, asset management, tools management, collaborative partnerships with other UX organizations, intake estimation, design metrics and measures of UX success.You will need to be comfortable with ambiguity in the face of design and operations challenges, and know how to move toward the right solution as part of a team. You understand how to create healthy design processes that yield high-quality results with incredibly happy designers. You will be in lockstep with product, engineering, and other functions to ensure the progress and growth of our products and processes.Additionally, this role requires great collaboration and cross functional communication skills evangelizing product design throughout the organization. The ideal candidate is self-directed, and can work independently through ambiguity to create clarity for themselves, and the larger User Experience organization!Your upcoming mission:Lead the Design Operations function, ensuring effective decision making, cross-functional collaboration and a positive team environmentOwn tooling for the design team, managing relationships with software vendors, contract renewals, introducing new tools and training the teamFacilitate communication to cross functional stakeholders to reinforce the design process, design system, and best practicesWork with a highly capable team of UX researchers and designers to invent and iterate on experiences that start and end with the userFacilitate design quality through consistent tools and processesCreate compelling presentations to communicate User Experience and Design OperationsAs a core member of the Design System Governance Team, represent and advocate for the navify product perspective and requirementsDriving momentum by keeping the overall work portfolio and team on trackOverseeing the strategic and tactical prioritization of design initiatives and workflowsDetermining and implement process improvementsCreating and implementing measurement plans and ensuring quality for successful deliveryCollaboration liaison with UX teams in other business areasEvangelize the impact of design with business partners by embracing and advocating for an experience design mindsetLead UX Communications both within our UX team, and beyond to our broader organizationWork seamlessly with UX designers, whether part of the in-house team or an external agencyCraft a consistent message of the role and value of design, and proactively share that message with our design partnersCapturing and sharing success stories of user-centered design processesOn-boarding for new joiners to the UX Design & Validation teamEssential skills for your mission:8+ years of relevant experience (educational and/or professional), with a thorough understanding and appreciation of Design and UX processes and disciplinesExcellent project management skills with the ability to work swiftly, efficiently, prioritize tasks and workload on behalf of the team, and keep track of multiple streams of workComprehensive knowledge of product development calendars and milestonesYou are well versed in design fundamentalsYou are both imaginative and pragmaticYou have the ability to work effectively as a leader and member of a cross-functional teamYou have a good understanding of user behavior and/or experience transferring behavioral analytic data to design componentsHigh degree of creativity and problem solving from big picture to little details, you move nimbly between strategy and executionYou apply strategic thinking and business goals to designs, focusing on user feedback, and understand the relation of visual design to the interactionExcellent interpersonal and presentation skills; equally at ease speaking with development teams or executives when articulating and advocating designPassionate about resolving user pain points through great designYou have a positive attitude, open mind, and a desire to collaborate and learnKnowledge of tools and applications such as, Figma, Lucid, Jira and the likeBA/BS degree in related fieldExperience working in an agile methodology environment is preferred. SAFe knowledge and certification is a plusWhat to expect:Ambitious and passionate people building meaningful products for a global audienceAn innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams Loads of benefits ( Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)Flexible working hours and home office policy, 5 weeks vacationAn amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!In Austria, we have a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR 3.843 - per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.Who we are and what we care about?We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally.As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people’s needs, strong data and clinical insights. Healthcare that saves lives.Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English …. and anything else that you think might impress us.Roche is an Equal Opportunity Employer.