Desk Collection Agent

Key Responsiblities:Conduct outbound calls, emails, and messages to remind customers of overdue payments.Negotiate repayment arrangements in line with company policies.Record all interactions and updates accurately in the collection system.Identify and escalate potential disputes or high-risk accounts.Achieve individual and team collection targets.Ensure all activities comply with company policies, data privacy, and applicable regulations.Requirements:Minimum Diploma or Bachelor’s degree in any field.1–2 years of experience in debt collection.Excellent communication and negotiation skills.High attention to detail and accuracy in documentation.Comfortable working with targets and fast-paced environments.Proficiency in Microsoft Office and familiarity with CRM or collection systems is a plus.Positive attitude, persistence, and professionalism in handling customers.