Deskside Engineer

Role Title:Deskside EngineerBusiness Area:Dedicated ServicesAbout This Role:Due to continued expansion of eir evo we are now seeking to recruit an experienced Deskside Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.This role is based on-site with our client, 5 days per week. Candidates applying must be eligible to work full-time(40 hours per week) in Ireland.Expectations From The Role:Receiving, logging, and resolving user-reported issues via various channels (phone, email, ticketing system).Troubleshooting technical problems with software, hardware, and network systems.Identifying and escalating complex or unresolved issues to second / third level support teamsProcessing requests for new services or modifications to existing onesSupporting Windows Desktops, Outlook, Network issues, Office, O365Office 365 license assignment, Licence assignment, basic role/group membership changes via approved SOPsLaptop builds/rebuilds, wipes, spares and stock controlMaintain and build knowledge Base ArticlesApplication troubleshooting and supportManage and assign File Permissions and Access RightsSupport of Mobile Devices via Intune enrolmentProviding clear and concise updates to users on the status of their tickets.Ensuring a positive user experience and maintaining a customer-centric approachRequirements For A Successful Application:Minimum 2/3 + years previous experience working in a 1st/2nd line IT support role, primarily in an enterprise environment or Managed Services environmentHands-on experience with Active Directory, Microsoft Exchange, Intune, MS Office 365Practical knowledge of Exchange Online (basic admin), Entra ID (user/group/MFA), Intune (fundamentals), Windows 11 support; iOS/iPadOS user supportExperience administering Active Directory user accounts and group policies.Familiarity with MFA, SSO, and identity management concepts.Excellent communication and interpersonal skills.Powershell scripting experience an advantageStrong problem-solving mindset and attention to detail.Ability to work effectively under pressure and manage multiple support tickets simultaneously.A passion for delivering excellent user experience and service.Others:About EirOur purpose is to connect for a better Ireland.Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.