Desktop Engineer

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful, and this is your chance to be part of the success story: we are looking for an exceptional Desktop Engineer/Systems Engineer to work with us.The ideal candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.Can you see yourself in this position? Check the requirements and apply!Key ResponsibilitiesManage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectivesDriving & Monitoring queue for request ticket closure for allocation and releaseInstalling, configuring, and troubleshooting laptops in technological environmentProcess gaps analysis which led to Asset Operations escalation and providing fixesManage the operations of Inventory Management function of storesMaterial Handling, Storage & PreservationPlan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepanciesOperational action points tracking Threshold Stock MaintenanceDaily dashboard publishing Conduct on floor support on resolving the reported issuesReport on customer feedback and potential product requestsYou Are a Person WithExcellent written and verbal communication skillsHands-on experience with Windows and Google Chrome OSOrganizational skills and knowledge of Stock Tracking methodsExpertise in ITIL Incident, Change and Service Request ManagementProven work experience as a Support Engineer or similar roleExperience with office automation products and computer peripherals, like printers and scannersExcellent problem-solving and multitasking skillsCustomer-oriented attitudeKnowledge of defined SLA’s (Service Level Agreement)Experience in Asset Management