Desktop Support Engineer

Job Title: Desktop (OR) End-User Support Location: Brunswick, GA – OnsiteContract Top Skills: 1. Desktop / Windows 11 2. Mobility 3. RDS Job Description/ Responsibilities: • Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365) • Printers (Adding, troubleshooting, maintenance kit installation) • Mobility (handheld scanner and mobile phone support) • Ticket management including follow up and escalation using Service Now solution • Continuous Improvement of the IT environment to better operations • Coordination between Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements • Production floor and typical office environment support • Executive support as required • On-site and remote support of other offices as needed • Work with IT colleagues as part of a distributed international team