Desktop Support Engineer L1

Roles And ResponsibilitiesInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware/software troubleshooting and resolutionPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesNetwork & Sharing printer installationKnowledge of Office 365 supportCoverage/compliance software installation and troubleshootingGood communication skillGood Knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support, and assist with procurementSupport Mac devicesStrictly adhere to defined Service Level Agreements (SLA’s)Support recurring meetings, events, and after-hours activities as requiredDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseGood To Have SkillsL1 level network troubleshooting and resolution for LAN ConnectivityHands & feet support to Backend team for Network/Server/application issueWorking with vendor support contacts to resolve technical issuesLabelling Racks & devicesServer mounting/movementHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.NoteEngineers are expected to bring their own protective eyewear and composite-toed shoes.All remaining safety gear will be provided onsite.