Desktop Support Specialist

Our enterprise-level client is seeking to add several Desktop Support Specialists to the team in New York City. Please see below for full details-Job Notes:-- 4+ week contract-- Schedule = every Tuesday, Wednesday, and Thursday from 5:30p-10p ET. (must be able to work this shift to qualify)-- Hiring seven total-- Onsite in New York, NY 10281-- Drug & Background required.Pay Rate = $28 w2 per hourMajor roles: Installing 100 fingerprint readers per night and installing ethernet blockers on monitors. Other possible duties described below-- Key Responsibilities:Provide deskside support for end users including IMAC (Install, Move, Add, Change) activitiesReimage and deploy PCs as part of refresh or break/fix processesPerform hardware troubleshooting and replacement for desktops, laptops, and peripheralsSupport users with Office 365 applications and Windows OS issuesDocument incidents, service requests, and actions taken using ServiceNow or similar ITSM toolsCollaborate remotely with team members across other locations to resolve complex issuesPerform basic hands-and-feet network support: check switch power status, create console sessions as directedEnsure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements:Strong experience supporting Windows desktop environmentsProven hands-on experience with Office 365 at the deskside levelBasic knowledge of device imaging, reimaging, and PC deployment best practicesExcellent problem-solving and customer service skills Nice to Have:Experience using ServiceNow or similar ticketing systemsFamiliarity with Windows Autopilot deploymentsHands-and-feet network support (switch checks, console sessions) Certifications:Certifications such as A+, MCP, or ITIL are a plus but not requiredWhy Work with Merge IT?We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.Let’s Stay ConnectedWant insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.Be You. With Us.Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.Your next opportunity starts here. Let’s make it happen.