Desktop Support Technician

Job Title: Desktop Support TechnicianLocation: Manchester, UKAbout the Role:As a Desktop Support Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly.Key Responsibilities:Onboard new starters with devices and software using our standard build processMaintain the internal asset registerManage users and permissions via Active Directory and Group PolicyMonitor internal systems, including antivirus, WSUS, and third-party updatesTroubleshoot hardware/software issues and coordinate with vendors as neededConfigure and support VPN access for remote usersSet up and maintain VLANs to ensure correct network segmentationSupport and maintain virtual environmentsIdentify opportunities to improve internal IT processesAct as an escalation point within the Infrastructure teamChampion a culture of IT security, reliability, and user-first serviceWhat We’re Looking For:Confident in supporting end users across varied technical skill levelsProactive, adaptable, and solutions-focusedComfortable managing multiple tasks and priorities at onceKeen to grow your role alongside the businessMicrosoft MTA / MCSA / MCSP (required)Experience managing virtual environmentsWhy Join ConnexAI?With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.