Desktop Support Technician

Description This position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.In addition to all the laptop and printer deployments, the technician in this position has resolved 70-80% of Change Request tickets assigned to the L&I location which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required. List Of Skills Thorough knowledge and use of ServiceNow or understanding of asset management system Expert knowledge and use of Windows OS and O365 Office products Excellent customer service awareness and communication skills Knowledge of hardware desktop, printer, scanner, video Knowledge of software Knowledge of imaging workstations using MDT and/or SCCM Excellent troubleshooting and problem-solving skills Ability to transport/lift boxes/equipment Ability to work independently and as a member of a team Knowledge of VPN setup, support and install Able to resolve technical issues with users over the phone Knowledge of active directory use and privileges Knowledge of wireless workstation setup and support Ability to think and act under pressure Good organizational skills Excellent etiquette and professionalism Skills Troubleshooting, Desktop, Active directory, SCCM, O365, ServiceNow, Help desk support, Help desk, Customer service, Service desk, Support, Office 365, windows 11 Additional Skills & Qualifications Has worked in an environment with: O365 SCCM VPNWINDOWS 11 Pay And Benefits The pay range for this position is $18.00 - $22.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrisburg,PA. Application Deadline This position is anticipated to close on Nov 1, 2025.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.