Desktop Technician

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Desktop Technician to work with one of our top global biopharmaceutical clients in the Barceloneta PR area. With us, it’s all about finding the job that’s just right. Purpose Monitor dispatch queues and resolve tickets that have known resolutions. Troubleshoot and remediate issues arising from the user base. ResponsibilitiesResponsible for compliance with applicable Corporate and Divisional Policies and procedures. Constantly monitor the individual queue to resolve routine desktop issues and requests. Escalate issues to the supervisor as appropriate. Obtain and maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories as appropriate in a timely manner. Achieve target ticket volumes and ticket resolution levels. Responsible for executing computer replacements based on equipment end-of-life.EducationBachelor’s degree in information technology, Computer Science, Electronics, or a related field.Technical Proficiency: Operating Systems - Proficiency with various versions of Windows (e.g., Windows 10, 11). Hardware - experience in assembling, disassembling, and diagnosing issues with PC components (e.g., CPUs, RAM, hard drives, GPUs). Knowledge of hardware peripherals like printers, scanners, and monitors. Setting up and troubleshooting peripherals, including drivers and connectivity issues. Software - Proficiency in installing and configuring common desktop applications (e.g., Microsoft Office, Adobe, Google Chrome). Experience with antivirus software and system utilities. Ability to diagnose and resolve software conflicts and performance issues. What happens nextOnce you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.Kelly PR Offers!Exposure to a variety of career opportunities because of our expansive network of client companies Career guides, information, and tools to help you successfully position yourself throughout every stage of your careerAccess to more than 3,000 online training courses through our Kelly Learning CenterBi-weekly payAmong other benefits! Apply Today!