Destination Specialist - Groups (DMC/Safari/Travel)

Destination Specialist - Groups (DMC/Safari/Travel)Our client continuously excels in arranging all aspects of destination management services in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Malawi, Kenya, Uganda, Tanzania, Zanzibar, Rwanda, Mozambique, Madagascar and Mauritius. Their source markets have grown continuously and now include Europe, Asia, South and North America.Role overviewTo successfully quote profitable tour products for existing as well as new clients.Job Type: Full Time/PermanentLocation: NamibiaWork Place: HybridResponsibilitiesSalesSecure business and effectively cost productsUnderstand the market and margin controlBuild up and maintain agent and supplier relationshipsSource new productsDevelop own sales strategy to secure more business through existing and new agentsWork closely with the team to achieve goalsOperationsQuote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requestsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies and FOC’sFind new suppliers that offer a good service and better ratesFollow up on quotes that have been sent outSuccessfully run groups, tour series, and FIT bookingCompile welcome pack documentsCreate co-pilots according to itinerariesHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourFinancialInstruct debtors to raise invoicesReconcile supplier invoices for processingAssist debtor’s clerk with invoicing / collection queries.Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.Additional responsibilities: Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and products.Travel on educationals and familiarizations tripsSundry Areas: It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.BenefitsMedical AidLife InsuranceDeath & Disability insuranceFuneral CoverHybrid office environment with flexible work hoursStudy Leave available for relevant business-related studiesFinancial assistance for your studies (after min. one year of working with us)Long-service award bonus