Company DescriptionAs Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019.
The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job DescriptionYou will work as Demand Manager in the Shared Functions Team of the Capability Network. You will function as the interface between our corporate user & customers and the Capability technical teams. Our internal corporate customers are from Germany as well as from many countries around the world. Our internal technical teams consist of both German and Hungarian colleagues.
You will receive small and large customer orders, clarify outstanding issues, obtain missing information, and create and submit internal orders for the technical teams involved. The implementation of a complex user/customer demand may require the involvement of multiple technical teams and empowerment. If necessary, you will also coordinate direct communication between the customer and technical teams. You will also monitor internal order implementation and, in individual cases, initiate the invoicing of our services via the Finance team. You will maintain regular contact with the contact persons of our international customers.
You address and drive user/customer survey for capability network services. QualificationsMinimum 3 years of experience in the IT industry, ideally in Service Delivery ManagementExcellent written and spoken English. Strong communication and coordination skills in a multicultural environment. Experience in stakeholder management (working with business owners, project managers, backlog maintenance). Conflict resolution skills and ability to propose balanced solutions. Technical understanding (basic networking knowledge is a plus, not a must). Ability to communicate limitations clearly and professionally if a request cannot be implemented. Preferred Qualifications: German language skills are a plus. Experience working in international teams or large enterprises.
Customer-oriented mindset and proactive attitude. Additional Information Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
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