IT Support Engineer

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as IT Support Engineer. Be part of the movement – and play your part. About The RoleWorking Mon – Fri, 08: 30 – 17: 00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems.

You will be predominantly supporting the Jersey route locations as well as on the vessels when required, there will be a need when required to attend our Jersey and Poole sites, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users, alongside managing, and delivering IT projects across the wider business.

You will also be required to be part of the on-call service rota. Define your own and our collective future by working with the latest tools and technology. You Will Be Responsible ForClient support and technical issue resolution via E-mail, phone, and other electronic mediums. Assist in the local office as well as on the vessel in port when required. Providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.

Maintenance & upkeep of existing PC’s and peripheralsInstallation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment. Contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptlyAbout YouThe successful candidate will have two or more years experience within an IT support role, working in a customer experience environment with ideally some project management exposure. As well as this, they will need to be able to produce documentation and keep up to date for support knowledge base.

Elements of this role will involve working independently so it is essential you can work using your own initiative. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.  Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop.

At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Please note - the recruitment process for this role will be subject to the impact of an ongoing TUPE consultation process. Now about what we can give you. You’ll be able to access some fantastic benefits such as: Contributory pension schemeHoliday Purchase SchemeConcessionary offering on our passenger ferry routes such as Portsmouth / Jersey, Dover / France & Newcastle / AmsterdamFull employee assistance programme including:

Proactive financial, emotional, mental, and physical health care supportHuge range of retail discounts from high street and online retailersAccess to an award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you. About DFDSWe operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees. We move goods in trailers by ferry, road & rail, and we offer complementary and related transport and logistics solutions. We also move car and foot passengers on short sea and overnight ferry routes. DFDS was founded in 1866 and headquartered and listed in Copenhagen. Be part of DFDS and be part of the movement.